The conveyancing industry is being stretched by competing priorities: the need to meet increasing client expectations, maintain financial viability, and look after the wellbeing of legal professionals.
At the forefront of reimagining success in this sector is Kaur Sutherland Conveyancing Solicitors. Operating in Glasgow, Dumbarton, and Lenzie, the firm delivers top-tier legal support without compromising on mental health.
Known for its demanding pace, the conveyancing field is often marked by relentless caseloads and strict time pressures. With emotionally charged transactions and mounting regulatory responsibilities, the stress on professionals has intensified.
The 2020/21 Law in Life Report revealed that 69% of legal practitioners had encountered mental health difficulties within the past year. Anxiety, low mood, and depression were among the most common challenges. Despite this, some firms still prioritise efficiency and profit over the welfare of their staff.
A growing concern is the shift away from an organised ‘push and tell’ workflow, where progress is managed through consistent updates, to a more reactive ‘store and snatch’ model. This client-driven, ad hoc approach fuels inefficiencies and erodes staff wellbeing.
Forward-thinking firms are beginning to address these issues by embedding structure and proactive communication into their operations. Kaur Sutherland is among those pioneering this much-needed change.
Claire Sutherland, Senior Partner at Kaur Sutherland, says: “Firms across the conveyancing sector must prioritise structured workflows to prevent cases from stagnating while ensuring proactive client communication. A sustainable approach benefits both legal professionals and clients, creating a more efficient and less stressful experience for all.”
Such a shift not only improves the client journey but also nurtures a healthier, more productive working environment. More firms are acknowledging that long-term success relies on valuing their teams just as much as their bottom line.
Sutherland adds: “While Kaur Sutherland is at the forefront of this shift, meaningful change must happen across the industry. Success will only come when firms balance profitability with employee wellbeing. As we continue to grow, we remain committed to fostering a culture that values both excellence and staff welfare. The future of conveyancing depends on a people-focused approach.”
