jaam automation, the business process automation consultancy known for pushing boundaries, has today confirmed its expansion into the emerging field of agentic AI — a move that marks a major evolution in the way automation will be delivered to clients.
From today, jaam will begin embedding AI agents into automation solutions, enhancing process efficiency through intelligent, autonomous operations. Unlike conventional automation, agentic AI can adapt, analyse and make decisions in real-time, allowing businesses to streamline operations even further and reduce the reliance on manual input.
Andrew Murphy (Murph), Chief Strategy Officer at jaam, said: “Agentic AI has exploded onto the scene and is poised to be the biggest enabler in automation that we have seen in over a decade. The jaam team are experts in process automation, and we know that this technology is the next step in unlocking smarter, more dynamic business processes. We are here to help our clients harness its power today, while laying the groundwork for even bigger possibilities tomorrow.”
Having consistently led innovation in automation, jaam’s move into agentic AI builds on its long-standing commitment to deliver value through technology partnerships and strategic consulting. By enhancing existing platforms and introducing smarter functionality, the firm aims to create next-generation automation systems.
Clients already using tools from low-code providers like Nintex and Microsoft — both jaam partners — will be able to upgrade their current automation with AI agents that handle specific process tasks. For new initiatives, jaam will offer expert advice on which areas of the workflow would benefit most from agentic AI, and how to implement it safely and effectively.
Graham Penman, Chief Technology Officer at jaam, stated: “Going forward, agentic AI will be a critical component of our business process automation solutions. The ability to have AI agents operating independently, setting their own smaller tasks to achieve bigger goals and continuously improving – all within the limits set – will create process automation systems that are faster, more accurate and capable of proactive problem-solving. It’s a very exciting time.”
To support this technological leap, jaam will also roll out dedicated services to manage and support agentic AI environments. These offerings include agent management, continuous system optimisation, technical support and end-user assistance — all designed to maintain smooth, high-performance operations.
Andrew Murphy added: “Above all, the team at jaam automation thrives on innovation, and agentic AI is one of the most exciting advancements we’ve seen. It’s transformative, it’s redefining automation and it’s unlocking a whole new world of possibilities. Just like AI itself, we’re evolving our company to stay at the forefront of automation and to help businesses take advantage of the full potential of this technology.”
For more details on jaam automation’s new direction and service offering in agentic AI, visit the updated website at jaamautomation.com.
